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FAQ

Where can I see the delivery status of my order?

The status of your order and a tracking link of the delivery (if available) can be found on the order history page in MyAccount section.

My ordered bottles did not arrive. What can I do?

If you ordered the CO₂ refill kit (item no. 40687000 or item no. 40424000), then please make sure to return the empty bottles at first by using the pre-paid shipping label which was attached to the order confirmation (PDF file). If you have already received the notification of shipment, then you can use the tracking link to follow the delivery of your parcel (if available). If your parcel did not arrive after a regular time, or if you have any other questions on our delivery, then please contact the GROHE Customer Service team.

I have ordered the refill kit but I do not have enough bottles to return. Is it possible to cancel the order?

If you order CO₂ bottles for the first time, then you need to order the CO₂ starter kit (item no. 40422000) first. If you ordered a refill kit by mistake, then you need to get in contact with the GROHE Customer Service team to cancel this order and refund your payment.

Is it possible to deliver my order to a post storage station?

Your order can be delivered with different carriers. Therefore, we cannot provide the option to insert a post storage station during the checkout process. However, if you have an acount with one of these carriers, you may re-route the parcel to a storage station after you received the notification of shipment (depending on the service level of the carrier)

Why do I receive several parcels instead of one parcel containing all items?

We are shipping from different locations/ warehouses. Therefore you might receive your order packed into several individual parcels.

I was not at home during delivery time. The carrier has returned the parcel to GROHE. What can I do now?

Due to technical and hygienic reasons, we cannot re-ship a returned order. If you ordered a CO₂ refill set, then it is important that you will submit a new order for a CO₂ refill set, and to tell us the new order number afterwards in separate email so that we can link your returned empty bottles to this new order number.

As for any other order which is being returned by the carrier, we will refund the payment within 1-2 weeks.

I have ordered the wrong filter size on the GROHE web shop. How can I return it back?

If the filter was bought on our web shop and is still sealed, then you can return it back to GROHE. Please contact the GROHE Customer Service team to receive the necessary return documents.

We are a company user, but we are not allowed to order with credit card or Paypal. Does GROHE offer any alternative payment methods for companies?

Where do I find the invoice documents of my past orders?

The invoice documents of your past orders can be found on the order history page in MyAccount section.

As a foreign company, is it possible to receive VAT-free invoices?

No, we do not provide VAT - free invoices.

Does GROHE offer larger quantities for commercial use?

We offer several solution for large quantity requirements. Please contact the GROHE Customer Service team to find optimal solution for you.

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