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The status of your order and a tracking link of the delivery (if available) can be found on the order history page in MyAccount section.
If you ordered the CO2 refill kit (item no. 40687000 or item no. 40424000), then please make sure to return the empty bottles at first by using the pre-paid shipping label which was attached to the order confirmation (PDF file). If you have already received the notification of shipment, then you can use the tracking link to follow the delivery of your parcel (if available). If your parcel did not arrive after a regular time, or if you have any other questions on our delivery, then please contact the GROHE Customer Service team.
If you order CO2 bottles for the first time, then you need to order the CO2 starter kit (item no. 40422000) first. If you ordered a refill kit by mistake, then you need to get in contact with the GROHE Customer Service team to cancel this order and refund your payment.
Your order can be delivered with different carriers. Therefore, we cannot provide the option to insert a post storage station during the checkout process. However, if you have an acount with one of these carriers, you may re-route the parcel to a storage station after you received the notification of shipment (depending on the service level of the carrier)
We are shipping from different locations/ warehouses. Therefore you might receive your order packed into several individual parcels.
Due to technical and hygienic reasons, we cannot re-ship a returned order. If you ordered a CO2 refill set, then it is important that you will submit a new order for a CO2 refill set, and to tell us the new order number afterwards in separate email so that we can link your returned empty bottles to this new order number.

As for any other order which is being returned by the carrier, we will refund the payment within 1-2 weeks.
If the filter was bought on our web shop and is still sealed, then you can return it back to GROHE. Please contact the GROHE Customer Service team to receive the necessary return documents.
The invoice documents of your past orders can be found on the order history page in MyAccount section.
No, we do not provide VAT - free invoices.
We offer several solution for large quantity requirements. Please contact the GROHE Customer Service team to find optimal solution for you.
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